Services for tourists
ASSISTANCE IN CASE OF TOURIST EMERGENCIES 24 HOURS A DAY, 365 DAYS A YEAR.
Information and assistance for tourists in english and spanish through its call center, information offices and delegates.
Direct liaison with embassies, consulates, ministries, institutions, local authorities and rescue teams.
Safety recommendations, routes, destinations and tourist services.
Assistance in case of problems with tourist services, loss of objects or theft.
Execution of preventive plans in response to tourist events.
Security coordination for tourist groups.
Escort Services
The Tourist Assistance Departament of INGUAT, in coordination wih the Ministry of the Interior and the Tourist Security Division of the National Police provide escort services for the protection of tourists who carry out tourism activities in the country.
This service is requested by completing an online form which can be requested by sending a message via WhatsApp to the number +502 5188-1819 or by clicking on the button found at the end of this text.
IMPORTANT:
The online form must be completed and submitted with a minimum of 72 hours in advance.
Completing this form does not constitute confirmation of accompaniment. It remains at the disposal of the Tourist Security Division depending on its availability.
Submitting an incomplete form could result in the rejection of your application.
Types of Escort Services
In Route Escort:
Este servicio es para turistas que desean únicamente acompañamiento en ruta durante su traslado a un destino turístico. Si requiere acompañamiento en fechas distintas, deberá de completar un formulario por cada trayecto. Por ejemplo: Completar una solicitud para la ida y otra para el retorno.
Permanent Escort:
This service is for tourists who want permanent accompaniment throughout their trip, this includes accompaniment en route and in tourist destinations.
Before completing the form and requesting the service, read the description of the form to verify the requirements.
United in prevention
An Alliance between:
Tourist Security Division of the National Police
It is a division of the National Civil Police of Guatemala in charge of providing surveillance and protection to tourist activities.
It is directly in charge of protecting the life, physical integrity and property of national and foreign tourists. Likewise, it helps and guides about possible risks or emergencies.
The specialized teams of this division carry out guards, en route accompaniment and patrols in tourist sites and craft markets to prevent any crime against tourists.
- Specialized attention and security for tourists.
- National coverage for the protection of tourist groups.
- Accompaniment for the ascent and descent of volcanoes.
- Taking complaints.
- Assistance in English and Spanish.
National number: +502 5551-5547
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Civil National Police
It is the citizen security force of Guatemala that is in charge of safeguarding public order, as well as the civil security of the population and its visitors.
- Immediate reaction to public safety emergencies.
- Provide protection and security to the country’s inhabitants and visitors.
- Taking complaints.
To request assistance within the Republic of Guatemala, contact the following numbers using the Guatemalan telephone network.
| Emergencies | 110 |
| Crime Stoppers | 1561 |
| Anti-extorsion | 1574 |
| Confidential Line | 1518 |
| Anti-narcotics | 1577 |
| Internal Affairs | 3032-7356 |
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Public Prosecutors Office
It is an auxiliary institution of the courts, whose main purpose is to ensure strict compliance with the laws of the country. It is the institution in charge of taking police reports and following up on the investigation of each report.
Telephone: +502 2411-9191, for more information visit: www.mp.gob.gt/
Public Prosecutor’s Office for Crimes Against Foreign Tourists
It is the specialized prosecutor’s office in charge of the investigation and criminal prosecution of cases related to criminal acts committed against foreign tourists.
The offices are located within the delegations of the Guatemalan Tourism Board in:
- Guatemala City
- Antigua Guatemala, Sacatepequez
- Flores, Peten
Nacional number: +502 3756-7330
Sacatepequez: +502 3756-7329
Peten e Izabal: +502 3572-6910
To fill an online police report visit: www.mp.gob.gt/denuncias/
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